• Laundry Sink Resin Cabinets
  • Antique-Style Ceramic-Imitation Plastic Column
  • Flora Wooden-Style Round Flower Pots
  • Muna Round Flower Pot Planters
  • Wave Balcony Flower Railing Planters
  • Sahara Flower Pot Planters
  • Elba Rectangular Flower Box Planters
  • Grace 3-Tier Cascade Flower Pot Planters
  • Malta Hanging Flower Baskets With Twist-Saucer
  • Muna Square Flower Pot Planters
  • Meliconi Stendimeglio Clothes Airers
  • Serena Group Heavy Duty Mobile Clothes Rack
  • KIS Resin Cabinets
  • Shoe Racks
  • Filo Collection
  • Dual Swing Waste Disposal Bins

FAQ

Contents:


Questions:

How do I shop online?

  • Search for the product you would like to buy by navigating your way around our website using the categories or by using the search function.
  • When you find something you would like to buy from us, just press the “Add to Cart” button.
  • After having added all the items you need to your cart, just press the “Checkout” button.
  • Complete your order form by putting down all the details where you would like us to deliver your order.
  • If delivery is in the Maltese islands and you would like to pay us on delivery, tick the “Pay On Delivery” box and press “Continue”. Your order is ready and you will get a confirmation of what you have ordered. We will then contact you within 24 hours to affect the delivery of your order.
  • If delivery is in the Maltese islands and you wish to pay online by credit card or if you are ordering from abroad and would like to have your goods delivered abroad, do NOT tick the “Pay On Delivery” box but just press the “Continue” button. You will be taken to our secure payment gateway where you can fill up the details of your credit card to effect payment online. When you are done with this process, you will get a confirmation of what you have ordered. We will then contact you within 24 hours to affect the delivery of your order.

Do I have to log in?

Yes, you must be logged in to make an order.

What happens after I place an order?

  • After we receive your completed order form by e-mail, we will get in touch with you by telephone (for local orders) or by e-mail (for export orders), usually within 24 hours excluding weekends and public holidays, to confirm your order, the place of delivery and the total value of your order.
  • If we do not contact you within 24 hours about your order, kindly send us an e-mail to info@ijshome.com requesting information.

Can I cancel or change my order?

Of course - you can cancel or change your order at any time before delivery of your order. When the order has already been paid online however, cancellation and refund of funds will involve a 5% administration charge.

How do I order more than one product in the same order?

You may order as many products as you like in one order by adding all the items required to your cart.

We will confirm your full order when we call you by telephone (for local orders) or by e-mail (for exports).

Do I have to fill up all the details in the order form?

The more information you provide us in your order form, the better. However, at least fill up the essential details to make it possible for us to make contact with you to confirm your order.

Before submitting an order, kindly check twice your contact details in particular the telephone number (for local orders) and the e-mail address (for exports).

Do I have to pay for delivery?

All orders delivered to the Maltese islands are delivered FREE OF CHARGE.

For export orders, we use the parcel post services of Maltapost PLC, Malta's national postal services company.  We can export our products to almost 190 different countries.  All parcels are sent via AIR MAIL except for Australia, Brasil, Canada, India, New Zealand, the Philippines, Tanzania and the United States of America.  For these countries, we send parcels by Surface Air Lifted Parcel Post service which although takes a bit longer than air mail service, is a much cheaper service for our customers.  Shipping charges will be automatically calculated when entering the destination address of your order.

How long do I have to wait for my order to be delivered?

  • For local orders where customer opts to pay on delivery, subject to the availability of the product, we usually try to delivery your order within 24 hours from the time you place your order online. This time excludes week-ends and public holidays.
  • For local orders where customer opts to pay online by credit card, subject to the availability of the product, we usually try to delivery your order within 24 hours from the time we receive your payment in our bank account. Normally, we receive all online payments 24 hours after the payment is done. This time excludes week-ends and public holidays.
  • For export orders, subject to the availability of the product, we usually try to dispatch your order within 24 hours from the time we receive your payment in our bank account. Normally, we receive all online payments 24 hours after the payment is done. This time excludes week-ends and public holidays. Receipt of the goods will vary depending on the destination country from around 1-2 weeks for European countries to 3-5 weeks for other countries.  For export orders, we will also supply a parcel reference number by which customers can track and trace the movements of their parcel online on our courier's website.

When do I pay for my order?

For local orders where customer opts to pay on delivery, you only have to pay for the products you order after we deliver them to the place you indicate to us in your order form and which you confirm on telephone.

For local orders where customer opts to pay online by credit card and for all export orders, you need to pay before delivery is effected.

How do I return an item I have purchased?

  • If, for any reason, you are not completely satisfied with our products, you may return them to our warehouse within 15 days from the date of purchase and we will give you a full refund with no fuss (except for the freight charges in case of exports).
  • In the case of local orders only, to be able to give you the money back, you need to give us back your receipt given to you on delivery of your order.
  • If you want to return a product, you have to bring it yourself or send it to us to our warehouse in Qormi, Malta. We will not pick up any returns ourselves.
  • Please be advised that no products will be accepted for return more than 15 days after the date of purchase.
  • All products must be returned in their original packaging and in a condition suitable for resale. We will not accept products that have already been used.

Do I need the receipt to return an item?

For all local orders, yes, if you would like to get a refund. No, if all you need is exchange the products with something else.

For all exports, you do not need any receipt to return the goods to us and get a refund.

What should I do if I am having problems with accessing the IJS Home Entertainment’s website?

Try restarting your computer. This often fixes temporary problems.

If you still are having trouble accessing our website, just give us a call on 00356 21 411 311 or send an e-mail to info@ijshome.com. We will get back to you as soon as practically possible to help you out with your problem.

What’s IJS Home Entertainment’s policy on privacy and security?

Personal information is private, so we treat it with the highest standards of safety, security and confidentiality. Therefore, you can rest assured that your personal information is safe with us. We never sell or share any information we have about you with third parties.

How do I contact IJS Home Entertainment?

You can call, e-mail, fax, write or even come to our warehouse and see our products there. Take a look at the contact us page for the details.